Privacy Policy — Onodios Laundry Services

Contact Information

Onodios Laundry Services

850 Abdul Qadir Al Jazairi St, Doha, Doha Municipality, Qatar

Email: info@onodios.sbs

Information We Collect

We collect information necessary to provide and improve our laundry and related services. Types of information we collect include:

• Contact details: name, email address, phone number, and delivery address.
• Account and service data: account credentials, order history, preferences, and service instructions.
• Payment information: payment card details or third-party payment identifiers (processed by secure payment providers; we do not store full card details on our servers).
• Device and usage data: IP address, device type, browser, operating system, pages visited, and interaction data to help improve our platform.
• Optional information: feedback, surveys, and customer support communications.

How We Use Your Information

We use personal information for purposes that include:

• Providing and managing services, orders, pickups, deliveries, and customer accounts.
• Processing payments and preventing fraud.
• Communicating important information, such as service updates, confirmations, and support responses.
• Improving our platform and services through analytics and product development.
• Complying with legal obligations and enforcing our terms of service.

Legal Bases for Processing (where applicable)

When applicable under data protection laws, we rely on one or more of the following legal bases to process personal data:

• Performance of a contract: to fulfill our obligations in providing services you requested.
• Legal compliance: to meet legal and regulatory obligations.
• Legitimate interests: to operate and improve our services, provided your rights are respected.
• Consent: where required, we will obtain your consent for specific processing activities.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to provide and personalize our service, analyze trends, and improve the user experience. Cookies may be session-based or persistent and are used for purposes such as:

• Essential site functionality (required for secure login, shopping cart, and order processing).
• Analytics and performance measurement to understand how the platform is used.
• Preference and personalization settings.

You may manage cookie preferences through your browser settings and, where offered, by using cookie preference controls on our platform. Disabling certain cookies may affect functionality.

Third-Party Services and Data Sharing

We may share personal information with trusted third parties to operate our service, including payment processors, delivery partners, analytics providers, and customer support tools. These third parties are contractually required to protect your information and use it only to perform services on our behalf.

We do not sell personal information to third parties. We may disclose information to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Onodios Laundry Services, our users, or others.

Data Retention and Security

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

We implement organizational and technical safeguards designed to protect personal information from unauthorized access, disclosure, or destruction. No method of transmission or storage is completely secure; however, we follow industry-standard practices to protect data.

International Transfers

Personal information may be processed and stored in locations outside your country of residence. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other measures permitted by applicable law.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, restrict processing, object to processing, and data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

To exercise your rights or for privacy-related inquiries, contact us at the address or email below. We will respond in accordance with applicable law.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under applicable thresholds without parental consent. If you believe we have collected information from a child, contact us and we will take steps to remove it where required.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our platform or other reasonable means. Continued use of the service after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Onodios Laundry Services

850 Abdul Qadir Al Jazairi St, Doha, Doha Municipality, Qatar

Email: info@onodios.sbs